LEGAL FRAMEWORK

1. Data Controller. HelixBridgeWorks, registered at Calle Tejedores 35 Derecha, Madrid, Spain, is the data controller responsible for the processing of personal data collected through this website and our services.

2. Data Collection. We collect personal data that you voluntarily provide when you contact us, request a service, or subscribe to our communications. This data may include your name, email address, phone number, company name, project details, and billing information. We also collect technical data automatically, such as IP addresses, browser type, operating system, and browsing behavior through essential cookies.

3. Legal Basis for Processing. We process your data based on: (a) the performance of a contract when you engage our services; (b) your explicit consent when you submit forms or opt into communications; (c) our legitimate interest in improving our services, ensuring security, and communicating with prospects; and (d) compliance with legal obligations under EU Regulation 2016/679 (GDPR).

4. Data Usage. Your personal data is used exclusively to: deliver and manage the contracted services, respond to inquiries, process payments, send service-related communications, comply with legal and tax obligations, and improve our platform through aggregated, anonymized analytics.

5. Data Sharing. We do not sell, rent, or trade your personal data. Data may be shared with: trusted third-party service providers who assist in service delivery (hosting, payment processing, analytics) under strict data processing agreements; public authorities when required by law; and professional advisors in the context of legal, tax, or audit proceedings.

6. International Transfers. Your data may be transferred to and processed in countries outside the European Economic Area (EEA). In such cases, we ensure adequate safeguards through Standard Contractual Clauses (SCCs) or adequacy decisions as required by the GDPR.

7. Data Retention. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, typically for the duration of the service relationship plus 5 years to comply with tax and accounting obligations. After this period, data is securely deleted or irreversibly anonymized.

8. Your Rights. Under the GDPR, you have the right to: access your personal data, rectify inaccurate data, request erasure (right to be forgotten), restrict processing, data portability, object to processing, and withdraw consent at any time without affecting the lawfulness of prior processing. To exercise these rights, contact us at [email protected].

9. Data Security. We implement appropriate technical and organizational measures including encryption, access controls, regular security audits, and employee training to protect your data against unauthorized access, alteration, disclosure, or destruction.

10. Supervisory Authority. If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD) at www.aepd.es.

1. What Are Cookies. Cookies are small text files stored on your device when you visit our website. They help us recognize your browser, remember your preferences, and ensure core functionality operates correctly.

2. Types of Cookies We Use. Strictly Necessary Cookies: Essential for the website to function. These enable core features such as session management, form submission, and navigation. They cannot be disabled. Functional Cookies: Remember your preferences such as language selection and cookie acceptance status to provide a personalized experience. Analytics Cookies: Collect anonymized data about how visitors interact with our site, helping us improve performance and content relevance.

3. Specific Cookies Deployed. We use: (a) hbw_cookies_accepted — stores your cookie consent status (localStorage, no expiration); (b) session identifiers required for form processing and navigation continuity; and (c) third-party analytics cookies only if you have provided explicit consent.

4. Managing Cookies. You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling strictly necessary cookies may impair website functionality. For detailed instructions, consult your browser's help documentation.

5. Third-Party Cookies. Our website may contain embedded content (e.g., Google Maps) that sets its own cookies. These third-party cookies are governed by the respective privacy policies of those providers. We do not control the collection of data by these third parties.

6. Updates to This Policy. We may update this Cookies Policy to reflect changes in technology, legislation, or our operations. The updated policy will be published on this page with the revision date clearly indicated.

1. Scope. This Refund Policy applies to all services provided by HelixBridgeWorks from Calle Tejedores 35 Derecha, Madrid, Spain. It governs the conditions under which refunds may be issued for completed or in-progress engagements.

2. Pre-Project Cancellation. If you cancel a project before any work has commenced, you are entitled to a full refund of any advance payments made within 14 business days of the cancellation request. Cancellation must be submitted in writing to [email protected].

3. Partial Refunds. If a project is cancelled after work has begun, a partial refund may be issued proportional to the work completed versus the total project scope. Deliverables produced up to the point of cancellation remain the property of HelixBridgeWorks unless otherwise agreed in writing. The calculation basis is documented in the original project proposal or statement of work.

4. Non-Refundable Items. The following are non-refundable: (a) domain registration fees and third-party licensing costs already incurred; (b) hours of consulting or advisory work already delivered; (c) setup fees and configuration charges once execution has begun; and (d) retainer-based services such as the Priority Support Channel, which are billed monthly and may be cancelled with 30 days' written notice but are not retroactively refunded.

5. Quality Disputes. If you believe delivered work does not meet the specifications outlined in the project agreement, you must submit a written dispute within 10 business days of delivery. HelixBridgeWorks will review the claim and, if justified, offer revision at no additional cost or a partial refund at its discretion.

6. Refund Processing. Approved refunds are processed within 14 business days to the original payment method. HelixBridgeWorks reserves the right to deduct administrative fees of up to 5% of the refunded amount to cover transaction costs.

7. Governing Law. This Refund Policy is governed by the laws of the Kingdom of Spain and the applicable consumer protection regulations of the European Union.

1. Acceptance of Terms. By accessing the website or engaging the services of HelixBridgeWorks, located at Calle Tejedores 35 Derecha, Madrid, Spain, you agree to be bound by these Terms of Service. If you do not agree, you must not use our website or services.

2. Service Description. HelixBridgeWorks provides web portal development, cloud infrastructure solutions, software engineering, consulting, and related digital services. The scope, deliverables, timelines, and pricing for each engagement are defined in individual project proposals or statements of work (SOWs) that form part of the binding agreement between parties.

3. Project Agreements. Each project is governed by a specific SOW or proposal that outlines the scope of work, milestones, payment schedule, and acceptance criteria. In the event of a conflict between these general Terms and a specific SOW, the SOW prevails.

4. Payment Terms. Payment schedules are defined in the project SOW. Standard terms require: (a) a 40% advance upon project initiation; (b) 30% at the first major milestone; and (c) 30% upon final delivery and acceptance. Late payments incur a penalty of 1.5% per month on the outstanding balance. All amounts are in Euros (€) and exclude applicable VAT.

5. Intellectual Property. Upon full payment, all intellectual property rights for custom deliverables developed specifically for the client transfer to the client. HelixBridgeWorks retains ownership of pre-existing tools, frameworks, libraries, and methodologies used in the development process. Reusable components may be incorporated into future projects without restriction.

6. Confidentiality. Both parties agree to maintain the confidentiality of proprietary information exchanged during the engagement. This obligation survives termination for a period of 3 years. Confidential information may not be disclosed to third parties without written consent, except as required by law.

7. Limitation of Liability. HelixBridgeWorks' total liability under any engagement shall not exceed the total fees paid by the client for the specific project giving rise to the claim. We shall not be liable for indirect, consequential, incidental, or punitive damages, including loss of profits, data, or business opportunities.

8. Force Majeure. Neither party shall be liable for delays or failures in performance resulting from causes beyond reasonable control, including but not limited to natural disasters, war, pandemics, government actions, infrastructure failures, or cyberattacks.

9. Termination. Either party may terminate the agreement with 30 days' written notice. HelixBridgeWorks reserves the right to terminate immediately if the client breaches payment terms or engages in conduct that violates applicable law. Upon termination, the client pays for all work completed up to the termination date.

10. Governing Law & Jurisdiction. These Terms are governed by the laws of the Kingdom of Spain. Any disputes shall be submitted to the exclusive jurisdiction of the courts of Madrid, Spain, without prejudice to the consumer's right to bring proceedings in their place of residence under EU Regulation 1215/2012.

11. Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

12. Amendments. HelixBridgeWorks reserves the right to amend these Terms at any time. Changes take effect upon publication on this page. Continued use of the website or services after publication constitutes acceptance of the updated Terms.